Purchase information<\/p>\n
UNI offer
\nWhen purchasing a UNI good or service you will be asked to accept the “GENERAL CONTRACT TERMS AND CONDITIONS FOR THE SALE AND SUPPLY OF PRODUCTS SERVICE”, so please read them before finalising your purchases. We will be happy to help you with anything you may need: vendite@uni.com
\n\u2022 GENERAL CONTRACT TERMS AND CONDITIONS FOR THE SALE AND SUPPLY OF PRODUCTS SERVICE
\n\u2022 PAYMENTS
\n\u2022 SHIPMENTS AND DELIVERY TIMES
\n\u2022 TECHNICAL SYSTEM REQUIREMENTS
\n\u2022 RIGHT OF WITHDRAWAL
\n\u2022 SUGGESTIONS AND COMPLAINTS
\n\u2022 CUSTOMER AND MEMBERS SERVICE
\nGENERAL CONTRACT TERMS AND CONDITIONS FOR THE ONLINE SALES SERVICE AND DELIVERY OF PRODUCTS
\nSale of UNI catalogue products through the STORE, effective from 9 April 2025: see General Contract Terms and Conditions.
\nUNIStore Terms of Use and Contracts
\n Sale of UNI catalogue products before 9 April 2025 <\/p>\n
UNIStore user license (valid until 31\/12\/2024)
\n Download <\/p>\n
General Terms and Conditions for UNI Subscription Services (valid until 31\/12\/2024)
\n Download <\/p>\n
General Terms and Conditions for the sale of courses (valid until 31\/12\/2024)
\n Download <\/p>\n
Regulations for participation in training courses (valid until 31\/12\/2024)
\n Download <\/p>\n
General Terms and Conditions of sale of the OBJECTIVE 9001 platform
\n(valid until 17\/10\/2024)
\nDownload<\/p>\n
General Terms and Conditions of sale of the OBJECTIVE 9001 platform
\n(valid until 31\/12\/2024) <\/p>\n
OBJECTIVE 9001 platform service sheet
\n(valid until 31\/12\/2024) <\/p>\n
OBJECTIVE 9001 platform service sheet
\n(valid until 31\/12\/2024) <\/p>\n
PAYMENTS
\nThe UNI payment methods are:<\/p>\n
Credit card VISA, MASTERCARD, AMERICAN EXPRESS
\nMyBank via the Banca Sella website for participating banks
\nIntesa San Paolo IBAN transfer IT63C0306909471100000018711<\/p>\n
Some payment methods are only applicable to specific types of products.
\n SHIPMENTS AND DELIVERY TIMES
\nAll orders of paper standards and UNI publishing products are dispatched within 3 working days.
\nShipments are by express courier, the costs charged on the invoice are as follows:
\nFor Italy:<\/p>\n
Euro 8.00 (+ VAT 22%)<\/p>\n
For foreign countries: see List of transport costs for shipments.
\n TECHNICAL SYSTEM REQUIREMENTS
\nTelematic connection for the use of the product must be made from an electronic device owned and\/or available to the Customer, via connection to the Internet.
\nThe Customer is responsible for the correct configuration of his\/her device, which must be equipped with the following in order to view the contents of the technical standards:<\/p>\n
a browser (with cookies and Java script enabled)
\n the File Open plug-in
\n\u2018Acrobat Reader\u00ae\u2019 for opening PDF files<\/p>\n
RIGHT OF WITHDRAWAL (only for cases provided for in Article 54 of the Consumer Code)
\nFor the exercise of the right of withdrawal concerning the Physical Product, please use the appropriate form and send it by e-mail to webstore@uni.com
\nOr send a communication of similar content by registered letter with acknowledgement of receipt, or by certified e-mail, to the following addresses: UNI – Ente Italiano di Normazione, via Sannio n. 2, 20137, Milano (MI), p.e.c. address clientiesoci.uni@pec.it
\n \u00a0
\n SUGGESTIONS AND COMPLAINTS
\nAny suggestions and\/or complaints must be submitted in writing to: suggerimenti.reclami@uni.com
\nIn the event of a complaint, UNI will examine the content and provide a written response regarding the timing and methods of handling the complaint, based on the type of report.
\n CUSTOMER AND MEMBERS SERVICE
\nThe UNI Customer and Members Service is available for all commercial information through our experienced consultants. In order to provide a service that meets your expectations, we kindly ask you to follow these guidelines:
\nFor:<\/p>\n
quotations for Standards, Subscriptions, Publishing Products, Training Courses and Associations
\ncommercial information, order and shipment tracking, etc.
\n specific ad hoc advice on all our products and services and to define the most suitable solution for your business and organisational needs you can send an enquiry to vendite@uni.com <\/p>\n
For pre-and post-sales assistance for purchases made through the UNIstore e-commerce site, please send an e-mail to webstore@uni.com
\nFor immediate assistance contact the UNI Call Centre on 02 70024200.
\nThe service is guaranteed from Monday to Friday: mornings from 8.30 a.m. to 12 noon and afternoons from 2 p.m. to 5 p.m.
\nPlease note that for problems with Adobe Acrobat software, configuration of computers, printers, installation of the FileOpen plugin, etc., please contact your software\/hardware supplier directly.<\/p>\n","protected":false},"excerpt":{"rendered":"
Purchase information UNI offer When purchasing a UNI good or service you will be asked to accept the “GENERAL CONTRACT TERMS AND CONDITIONS FOR THE SALE AND SUPPLY OF PRODUCTS SERVICE”, so please read them before finalising your purchases. We will be happy to help you with anything you may need: vendite@uni.com \u2022 GENERAL CONTRACT […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":182,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false},"class_list":["post-4453","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.uni.com\/en\/wp-json\/wp\/v2\/pages\/4453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uni.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.uni.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.uni.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uni.com\/en\/wp-json\/wp\/v2\/comments?post=4453"}],"version-history":[{"count":14,"href":"https:\/\/www.uni.com\/en\/wp-json\/wp\/v2\/pages\/4453\/revisions"}],"predecessor-version":[{"id":35308,"href":"https:\/\/www.uni.com\/en\/wp-json\/wp\/v2\/pages\/4453\/revisions\/35308"}],"wp:attachment":[{"href":"https:\/\/www.uni.com\/en\/wp-json\/wp\/v2\/media?parent=4453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}